Shipping and Return Policies

Shipping Policy

Depending on the destination, our free shipping option may utilize a variety of shipping providers at our discretion.

Due to several Bills within the state of California, we may need to contact you with details about your order before we are able to ship. Orders to California may be canceled if we cannot verify certain information.

Orders typically ship in batches and there is no guarantee we will be able to accommodate changes or cancellations if your product is in stock and able to ship immediately. If you need to request a change or cancellation, please contact us as soon as possible.

Return Policy

We want you to be fully satisfied with your purchase. If there is a problem with your order, please email us so we can correct it. If the package is damaged on arrival, please take pictures before opening. If for some reason our products do not meet your expectations and you decide to return your item for any reason, please be aware of our return policy outlined below.

1. 1.

   An RMA must be requested within 30 days of delivery by emailing Returns@EternalIndustries.com with your order number in the subject line.

2. 2.

   Buyer must pay return shipping for returns that are not a result of a mistake on our behalf.

3. 3.

   Eternal Industries cannot be held responsible for items lost in transit without proof of arrival via tracking. Please purchase insurance to protect against lost shipments.

GO AHEAD, GIVE IT A SHOT… or 100

• We’re confident in our work, and we want you to be confident too: We have tested our products extensively and we know what 100 rounds of wear and tear looks like. Items showing standard use reflecting up to 100 rounds can be returned for a restocking fee of 25%. This fee will be waived or a replacement will be sent if we can determine that the item is not performing within acceptable parameters.

• TO RECEIVE A FULL REFUND: All items must be in original, unused condition. Items showing signs of use will be subject to the restocking fee prescribed above. Returns for defective products or shipping errors on our behalf are not subject to restocking fees and we will cover return shipping costs.

• REFUNDS MAY BE DENIED If the item is returned showing signs of extreme use, damage, or missing components that were not discussed during the RMA email process.

Return Checklist:

1. 1.

   Request RMA within 30 days of delivery by emailing Returns@EternalIndustries.com with your order number as the subject.

2. 2.

   Ensure you have removed all parts that were not originally installed (e.g. FCU or Magazine Release).

3. 3.

   Securely package and ship your item to the address provided.

4. 4.

   Provide the tracking number so both parties can monitor the shipment. We cannot refund items that are lost in transit. We encourage you to insure the package in case of loss or damage in transit.

5. 5.

   Wait for further details. Upon inspection, we will notify you via email if your return has been approved. Refunds may take time depending on your bank or payment method.